In the past few weeks, many Nigerians have been greeted by downtimes from their banking partners.
These downtimes have often been preceded by a message to customers that sounded somewhat like this, “please be informed that as part of our digital transformation journey, we have embarked on a system upgrade which will affect our services in the coming days.
We apologize for any inconvenience”. While the wording may be different, the explanation given to these downtimes is often ascribed to the Bank’s digital transformation journey. So what is this digital transformation all about?
Salesforce defines digital transformation as “the process of using digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements” (Salesforce, n.d). Details
